Account Specialist with English and French

Job Description

The Account Specialist is responsible for providing white glove customer service to our high profile corporate wireless customers. 

Responsibilities

• Providing day to day operational service desk support which includes receiving inbound calls, as well as providing web support via live chats, email and portal activities.
• Processing service orders, answering how-to questions, troubleshooting
• Analyzing monthly billing and program reports
• General account maintenance
• Managing customer relationships with corporate partners
• Creating an exciting work environment
• Communicate and collaborate effectively
• Liaising with mobile/telco carriers to complete customer requests
• Strong attention to detail

Requirements

• Excellent customer service, telephone, oral and written skills
• Relevant experience as per the above duties is considered as strong advantage
• Customer-orientated, enthusiastic, courteous, assertive and motivated to take charge of both customer engagement and problem resolution
• Capable of being self - managed
• Proven role model and team player
• Excellent level of English (minimum B2)
• Excellent level of French (minimum B2)

What we offer:

• Competitive remuneration package
• Referral bonus program
• 24 days annual paid leave
• Additional health insurance (outpatient & hospital medical care, dental care, coverage of dioptric glasses, and more)
• Free Psychological Counselling via Green Line and on the spot
• Newborn or newly adopted child bonus
• Food vouchers - 77.00 EUR /month
• Upskilling & reskilling training programs and e-learning hub
• Recognition awards
• Sports cards (partially covered by the employer) and company sports initiatives
• Special company discounts
• Various social and charity initiatives