Account Specialist with French and English

City: Sofia

Job Type: Regular

Language: French

Akkodis is a global digital engineering consulting company that enables companies to advance in their digital transformation. Our 40,000 tech experts across 30+ countries combine best-in-class technologies and cross industry knowledge to drive purposeful innovation for a more sustainable tomorrow.
We have over 20 years of experience in Bulgaria delivering cutting-edge solutions in the IT, Software, Cloud, and Digital fields. Now, we are looking for a Reliability Managerto join our team!

Job Description

The Account Specialist is responsible for providing white glove customer service to our high profile corporate wireless customers.

Responsibilities

Providing day to day operational service desk support which includes receiving inbound calls, as well as providing web support via live chats, email and portal activities.
Processing service orders, answering how-to questions, troubleshooting
Analyzing monthly billing and program reports
General account maintenance
Managing customer relationships with corporate partners
Creating an exciting work environment
Communicate and collaborate effectively
Liaising with mobile/telco carriers to complete customer requests
Strong attention to detail

Requirements

Will have experience listed below, in addition to excellent written and verbal communication skills with a positive attitude. This is a must!
1 – 2 year experience working in a fast-paced customer service driven environment.
Prior mobile experience a plus but not required.

Excellent level of English and French
Excellent customer service, telephone, oral and written skills
Relevant experience as per the above duties is considered as strong advantage
Customer-orientated, enthusiastic, courteous, assertive and motivated to take charge of both customer engagement and problem resolution
Capable of being self- managed
Proven role model and team player

What we offer:

Competitive remuneration package
Referral bonus program
24 days annual paid leave
Additional health insurance (outpatient & hospital medical care, dental care, coverage of dioptric glasses, and more)
Free Psychological Counselling via Green Line and on the spot
Newborn or newly adopted child bonus
Food vouchers - 76.70 EUR/month (150 BGN)
Upskilling & reskilling training programs and e-learning hub
Recognition awards
Sports cards (partially covered by the employer) and company sports initiatives
Special company discounts
Various social and charity initiatives

The future is here for the making. Are you ready?

Let’s make the incredible happen.