IT Support Specialist

City: Sofia

Job Type: Regular

Language: English

Akkodis is a global digital engineering consulting company that enables companies to advance in their digital transformation. Our 40,000 tech experts across 30+ countries combine best-in-class technologies and cross industry knowledge to drive purposeful innovation for a more sustainable tomorrow. We have over 20 years of experience in Bulgaria delivering cutting-edge solutions in the IT, Software, Cloud, and Digital fields. Now, we are looking for a IT Support Specialist with English to join our team! The purpose of the role is to provide internal IT support to the Functional and Оperational teams.

About the Job

As a member of the Workplace and IT team, and reporting to the IT Manager, the IT Support Specialist provides first-line technical support to employees and supports the reliable day-to-day operation of workplace technology. The role covers help desk activities, installation and configuration of end-user equipment, incident and service request handling, basic troubleshooting, asset administration, and coordination with suppliers. The successful candidate is customer-oriented, organized, and able to document work clearly, follow established processes, prioritize requests, and escalate issues when specialist support is required.

Responsibilities:

New-user set-up (PC, Telephony, Access)
End-user hardware support (PC, printers, scanners, copiers, fax etc)
End-user software support (account management, driver management, Microsoft office, Google Drive, Apple software troubleshooting)
Local Area Network wired and wireless troubleshooting
Asset Management (including tracking & life-cycle)
IT ticket resolutions

Requirements:

1 to 2 years of broad-range experience in an IT Service Desk onsite support environment
Fluency in Bulgarian for local user and supplier communication and English
Willing to work from our Sofia office mainly - 3 to 4 days weekly
Good communication skills alongside a positive and patient mindset
A self-motivated learner, able to go the extra mile to understand and learn how system works and how to support them
Interested in technology, as we will implement a wide variety of tools and systems he/she will have to help deploy and then support
Trustworthy and reliable
Good knowledge of MS Office products

What we offer:

Competitive remuneration package
Referral bonus program
24 days annual paid leave
Additional health insurance (outpatient & hospital medical care, dental care, coverage of dioptric glasses, and more)
Free Psychological Counselling via Green Line and on the spot
Newborn or newly adopted child bonus
Food vouchers - 77 EUR /month
Upskilling & reskilling training programs and e-learning hub
Recognition awards
Sports cards (partially covered by the employer) and company sports initiatives
Special company discounts
Various social and charity initiatives

The future is here for the making. Are you ready?
Let’s make the incredible happen.