Server Administration Incident Coordinator with French

City: Sofia

Job Type: Regular

Language: French

Akkodis (formerly Modis), is a global leader in the engineering and R&D market that is leveraging the power of connected data to accelerate innovation and digital transformation.

With more than 17 years of experience in Bulgaria, we deliver technology solutions in IT, Software, Cloud, and Digital fields. We have around 1200 employees in our two office locations and now we are looking for more talents to join us in our mission of engineering a smarter future.

About the role

The Server Administration Incident Coordinator ensures the effective handling of IT incidents by monitoring tickets, driving resolution, and coordinating technical teams. The role is critical for minimizing business impact and ensuring service restoration within agreed timelines.

Responsibilities:

Monitor and track incidents in the ITSM tool, ensuring timely updates and escalations.
Coordinate technical teams during incident resolution, ensuring ownership and accountability.
Manage incident backlog and prioritize according to criticality and SLA targets.
Facilitate incident bridge calls for major incidents, ensuring structured communication.
Provide stakeholders with regular and clear updates during incidents.
Perform post-incident analysis, documenting lessons learned and improvement actions.
Produce dashboards and reports on incident volumes, resolution times, and SLA compliance

Requirements:

Strong knowledge of ITIL Incident Management processes.
Excellent coordination and communication skills under pressure.
Analytical mindset for identifying incident trends.
Proficiency with ITSM tools (ServiceNow preferred).
Experience with Business Intelligence (PowerBI).
French (B2 minimum, C1 preferred); English B2.

At least 1 year in Incident Management, Service Desk, or IT coordination roles.
Experience managing incidents in a production environment.
Previous exposure to IT infrastructure or Managed Services environment.

Required education:

High School/Bachelor/Master’s degree.
ITIL Foundation certification would be considered as an advantage.

What we offer:

Competitive remuneration package
Referral bonus program
24 days annual paid leave
Additional health insurance (outpatient & hospital medical care, dental care, coverage of dioptric glasses, and more)
Free Psychological Counselling via Green Line and on the spot
Newborn or newly adopted child bonus
Food vouchers - 150 BGN/month
Upskilling & reskilling training programs and e-learning hub
Recognition awards
Sports cards (partially covered by the employer) and company sports initiatives
Special company discounts
Various social and charity initiatives

The future is here for the making. Are you ready?

Let’s make the incredible happen.