Server Administration Problem Coordinator with French and English

About the job

The Server Administration Problem Coordinator ensures the efficient management of service requests, from logging to fulfilment, by coordinating technical teams, monitoring progress, and ensuring customer satisfaction. The role guarantees that requests are delivered on time, according to defined SLAs, and in line with ITIL best practices.

Responsibities:

• Monitor problem records and ensure proper ownership and resolution.
• Coordinate root cause analysis (RCA) with technical teams after major incidents.
• Track implementation of corrective and preventive actions.
• Identify trends in recurring incidents and propose structural fixes.
• Communicate with stakeholders on problem investigations and progress.
• Maintain a knowledge base with workarounds and known errors.

Requirements:

• French (B2 minimum, C1 preferred); English B2.
• At least 1 year of experience in Problem Management, Incident Management, or similar.
• Strong knowledge of ITIL Problem Management.
• Experience with ITSM tools (ServiceNow preferred) & Business Intelligence (PowerBI).
• Strong written communication for RCA reports.
• Excellent facilitation and coordination skills.
• Education in a relevant field.

What we offer:

• Competitive remuneration package
• Referral bonus program
• 24 days annual paid leave
• Additional health insurance (outpatient & hospital medical care, dental care, coverage of dioptric glasses, and more)
• Free Psychological Counselling via Green Line and on the spot
• Newborn or newly adopted child bonus
• Food vouchers - 76.70 EUR /month
• Upskilling & reskilling training programs and e-learning hub
• Recognition awards
• Sports cards (partially covered by the employer) and company sports initiatives
• Special company discountsVarious social and charity initiatives