Server Administration Request Coordinator with French and English

City: Sofia

Job Type: Regular

Language: French

Akkodis is a global digital engineering consulting company that enables companies to advance in their digital transformation. Our 40,000 tech experts across 30+ countries combine best-in-class technologies and cross industry knowledge to drive purposeful innovation for a more sustainable tomorrow. We have over 20 years of experience in Bulgaria delivering cutting-edge solutions in the IT, Software, Cloud, and Digital fields. Now, we are looking for a Server Administration Request Coordinator with French to join our team!

About the role

The Server Administration Request Coordinator ensures the efficient management of service requests, from logging to fulfilment, by coordinating technical teams, monitoring progress, and ensuring customer satisfaction. The role guarantees that requests are delivered on time, according to defined SLAs, and in line with ITIL best practices.

Responsibilities:

Monitor incoming service requests in the ITSM tool and assign them to the appropriate resolution groups
Ensure requests are prioritized and processed according to SLAs and business criticality
Coordinate technical teams for request fulfillment, ensuring clear ownership and accountability
Communicate regularly with business and IT stakeholders regarding request status and progress
Track and report on request volumes, backlog, and performance metrics
Identify opportunities for automation and process improvements in request management
Produce dashboards and reports for management review.

Requirements:

At least 1 year of experience in a Request Management or IT coordination role
Good knowledge of IT service management processes (ITIL)
Experience with ITSM tools (ServiceNow preferred)
Previous exposure to IT infrastructure or Managed Services environment
Strong organizational and prioritization skills
Excellent communication and coordination abilities
Solid Excel and reporting skills
Experience with Business Intelligence (PowerBI)
ITIL Foundation certification would be considered as an advantage
French (B2 minimum, C1 preferred); English B2

What we offer:

Competitive remuneration package
Referral bonus program
24 days annual paid leave
Additional health insurance (outpatient & hospital medical care, dental care, coverage of dioptric glasses, and more)
Free Psychological Counselling via Green Line and on the spot
Newborn or newly adopted child bonus
Food vouchers - 77.00 EUR /month
Upskilling & reskilling training programs and e-learning hub
Recognition awards
Sports cards (partially covered by the employer) and company sports initiatives
Special company discounts
Various social and charity initiatives

The future is here for the making. Are you ready?
Let’s make the incredible happen.