Service Delivery Analyst - Functional Support L2 Backoffice

City: Sofia

Job Type: Regular

Language: English

About Akkodis:

Akkodis is a global digital engineering consulting company that enables companies to advance in their digital transformation. Our 50,000 tech experts across 30 countries combine best-in-class technologies and cross industry knowledge to drive purposeful innovation for a more sustainable tomorrow.

We have over 20 years of experience in Bulgaria delivering cutting-edge solutions in the IT, Software, Cloud, and Digital fields. Now, we are looking for a Functional Support Specialist L2 Backoffice to join our team!

Position Highlights

This role is strongly focused on accounting, finance, and treasury with IT support and application management environment involvement.

Main responsibilities:

• Functional analysis and troubleshooting of issues related to:
• Good understanding of financial accounting principles and treasury processes
• Knowledge of payment workflows, bank connectivity, SWIFT, and cash management concepts
• Functional configuration, setup, master data maintenance, testing, for the applications in scope, primarily Quantum and Trax.
• Regular collaboration with business users, finance teams, treasury stakeholders, and technical teams to ensure stable operations and continuous improvements.
• Lead or contribute to incident, problem, and root-cause analysis activities, ensuring timely resolution of functional issues and implementation of preventive measures.
• Support application upgrades, releases, enhancements, and change requests, including impact analysis, functional testing, deployment coordination, and post-implementation validation.
• Maintain functional documentation, process specifications, and operational procedures, while ensuring appropriate controls, audit requirements, and knowledge transfer are maintained across the applications in scope.

Main requirements:

• Background in Accounting, Finance, Treasury, or Business Administration
• Experience with ERP integrations and financial systems
• Experience with application configuration, testing, and user support
• Experience with TMS and ERP applications required
• Experience in treasury and accounting process design and best practices is required

• Knowledge of Power BI, including report creation, dashboard development, KPI monitoring, and data analysis
• Knowledge of Quantum (Treasury Management System) and Trax (Bank communication tool) is a plus.
• Incident, Change and Problem management practice (ITIL or another framework) is a plus – nice to have
• The role may require participation in an on-call support rotation and occasional out-of-hours coverage based on business needs.

What we offer:

• Competitive remuneration package
• Referral bonus program
• 24 days annual paid leave
• Additional health insurance (outpatient & hospital medical care, dental care, coverage of dioptric glasses, and more)
• Free Psychological Counselling via Green Line and on the spot
• Newborn or newly adopted child bonus
• Food vouchers - 77 EUR/month
• Upskilling & reskilling training programs and e-learning hub
• Recognition awards
• Sports cards (partially covered by the employer) and company sports initiatives
• Special company discounts
• Various social and charity initiatives

United by our passion for talent and technology, we look at the world differently.
The future won’t wait, it’s time to make incredible happen. Are you ready?