Service Delivery Analyst - Technical Support L2 Backoffice

City: Sofia

Job Type: Regular

Language: English

About Akkodis:

Akkodis is a global digital engineering consulting company that enables companies to advance in their digital transformation. Our 50,000 tech experts across 30 countries combine best-in-class technologies and cross industry knowledge to drive purposeful innovation for a more sustainable tomorrow.

We have over 20 years of experience in Bulgaria delivering cutting-edge solutions in the IT, Software, Cloud, and Digital fields. Now, we are looking for a Technical Support Specialist L2 Backoffice to join our team!

Job Description

This role is strongly focused on accounting, finance, and treasury with IT support and application management environment involvement.

Main responsibilities:

• Support the infrastructure, integration, automation, and cloud-related aspects of the Cash & Treasury landscape.
• Close and regular collaboration with application support teams and business stakeholders to ensure the reliability, security, and performance of the platforms in scope.
• Drive continuous improvement of the Cash & Treasury technology landscape through automation, standardization, monitoring, and proactive problem management.
• Ensure adherence to technology standards, security requirements, change management processes, and operational controls across the platforms and integrations in scope.
• Contributes to the design and implementation of scalable, resilient, and cost-effective cloud and integration solutions, supporting the ongoing evolution of the Cash & Treasury landscape.

Main requirements:

• Knowledge of Microsoft Azure Cloud administration
• Knowledge of Microsoft Azure Kubernetes Service (AKS) administration
• Understanding of application integrations, APIs, and middleware concepts
• Basic knowledge of scripting and automation (PowerShell, Bash, or similar)
• Knowledge of SQL and database fundamentals
• Experience with orchestration, automation, and scheduling tools
• Experience with monitoring and troubleshooting cloud-hosted applications
• Experience with Power BI administration, data connectivity, and report troubleshooting
• Experience with TMS and ERP applications required
• Experience in treasury and accounting process design and best practices is required

• Nice to have:
• Knowledge of QUANTUM and TRAX is a plus
• Knowledge of Microsoft POWER BI or Microsoft Power App is a plus
• Incident, Change and Problem management practice (ITIL or another framework) is a plus

What we offer:

• Competitive remuneration package
• Referral bonus program
• 24 days annual paid leave
• Additional health insurance (outpatient & hospital medical care, dental care, coverage of dioptric glasses, and more)
• Free Psychological Counselling via Green Line and on the spot
• Newborn or newly adopted child bonus
• Food vouchers - 77 EUR/month
• Upskilling & reskilling training programs and e-learning hub
• Recognition awards
• Sports cards (partially covered by the employer) and company sports initiatives
• Special company discounts
• Various social and charity initiatives

United by our passion for talent and technology, we look at the world differently.
The future won’t wait, it’s time to make incredible happen. Are you ready?