Solution Specialist - RPA and Automation

Position Highlights

The Solution Specialist RPA and Automation`s role is to provide expert technical support, platform administration, and infrastructure maintenance for the RPA and Automation landscape at Louis Dreyfus Company. The role will work within the Automation/RPA Teams and collaborate closely with Solution Manager, RPA developers, IT Infrastructure, Cloud, Cybersecurity, and support teams. 
The objective is to ensure a stable, scalable, and secure UiPath Automation environment, to own the maintenance and performance of RPA Virtual Machines, and to proactively manage platform reliability, license allocation, and server utilization. 

Main responsibilities:

UiPath Platform Administration & Technical Support 

•    Act as the central Level 2 technical support contact for UiPath platform issues (Orchestrator / Automation Cloud / Robots / Integrations). 
•    Diagnose, troubleshoot, and resolve complex platform, VM, network, and automation environment issues. 
•    Proactively identify and prevent incidents through monitoring, alerting, and root cause analysis. 
•    Manage UiPath license allocation, consumption tracking, and optimization of license usage. 
•    Monitor and analyze server and platform utilization, including robots, queues, runtimes, Orchestrator workloads, and capacity forecasting. 

Infrastructure & VM Ownership

•    Own the full maintenance lifecycle of all RPA Virtual Machines, including provisioning, upgrading, performance tuning, resource scaling, and compliance with IT security baselines. 
•    Coordinate with Infra for infrastructure changes, OS updates, and configuration modifications. 
•    Ensure VM stability and cost-effective operation. 

Release, Deployment & Environment Management 

•    Manage deployment pipelines using Azure DevOps, ensuring proper versioning, traceability, and deployment stability. 
•    Maintain environments (INT/VAL/PROD), including configuration, access control, robot provisioning, folders, and credentials. 
•    Collaboration 
•    Work with Solution Manager, developers, Infra teams to improve solution supportability and platform performance. 
•    Provide guidance to developers on environment configurations, debugging logs, and platform constraints.

Main requirements:

•    Hands-on experience (min 2,3 years of experience) with UiPath Orchestrator / Automation Cloud administration, Unattended Robots, queues, assets, runtimes, and monitoring. 
•    Experience managing and supporting Windows Server-based RPA VMs, including patching, OS troubleshooting, performance analysis, and VM lifecycle ownership. 
•    Experience with Azure DevOps (pipelines, repos, CI/CD, deployment automation) – nice to have 
•    Strong debugging capabilities with experience analyzing logs, API calls, orchestrator events, and VM-level diagnostics. 
•    Experience with scripting languages such as PowerShell, and Python (for automation, diagnostics, or AI workflows) - nice to have
•    Working knowledge of ITIL processes (ServiceNow) (incident, problem, change management) - nice to have
•    Bachelor’s degree in information technology - nice to have