Technical Support Agent with German - 6h shift

City: Sofia

Job Type: Regular

Language: German

Akkodis is a global digital engineering consulting company that enables organizations to innovate and accelerate by applying technology to redefine how processes and products are developed, powered and optimized. With deep expertise across AI, data, cloud, edge and software engineering, we combine technology and talent to deliver end-to-end solutions, from strategy and consulting to talent development and implementation.
With more than 20 years of experience in Bulgaria, our experts deliver technology solutions in the IT, Software, Cloud, and Digital fields. Our people are the foundation of our success. That’s why we champion a company culture where talent is celebrated, and diversity is embraced. Now, we are looking for more talents to join us in our mission to engineer a Smarter Future Together.

About the role:

This is an opportunity to join like-minded people, expand your capabilities and learn from the best-in-class professionals whilst having the mentorship that will help you go beyond your expectations. By joining the company, you will develop your professional path as part of our brave professionals always pushing boundaries and paving new ways to build a better, smarter future.

The Level 1 Agent is the first point of contact into the Service Desk via all agreed communication channels and is responsible for contact-registering, classification, resolution, ticket tracking and end-to-end ticket management on the full range of services and applications as defined for the customer. The Level 1 Agent is expected to resolve all issues which can be resolved by the Service Desk and to perform a Log and Dispatch role for the remaining service requests.

Your daily agenda would be:

Providing support in German and English by telephone, e-mail, and chat
Identifying clients’ problems and proposing solutions
Focusing on customer expectations and satisfaction
Protecting confidential and sensitive information and materials
Collaborating with other team members to provide high-quality support

And you are:

Fluent in German and have good English skills
Keen on communicating with customers
Proficient in Microsoft Office
Excited to develop your professional career
A team player

What we offer:

Performance-based bonuses
Referral bonus program
24 days annual paid leave
Additional health insurance (outpatient & hospital medical care, dental care, coverage of dioptric glasses and more)
Free Psychological Counselling via phone and on the spot
Newborn or newly adopted child bonus
Food vouchers – 76.69 EUR/month (150 BGN)
Upskilling & reskilling training programs and e-learning hub
Diverse career growth opportunities
Recognition awards
Sports cards (partially covered by the employer) and company sports initiatives
Special company discounts
Various social and charity initiatives

The future is here for the making. Are you ready? Let’s make incredible happen.