Technical Support Specialist with English - 24/7

City: Sofia

Job Type: Regular

Language: English

Akkodis is a global digital engineering consulting company that enables companies to advance in their digital transformation. Our 40,000 tech experts across 30+ countries combine best-in-class technologies and cross industry knowledge to drive purposeful innovation for a more sustainable tomorrow.
We have over 20 years of experience in Bulgaria delivering cutting-edge solutions in the IT, Software, Cloud, and Digital fields. Now, we are looking for a Technical Support Specialist with English to join our team!

About the role

The objective of the Technical Support Specialist is to deliver in-depth End-user support and strive to deliver a high level of resolution upon the first contact with the End-user. The Technical Support Specialist will use all available knowledge tools and resources, call tracking tools and remote-control software to achieve the defined service level objectives. They are required to quickly diagnose and triage issues, resolve Incidents and/or dispatch to the appropriate Resolution Group. They are expected to deliver a high level of customer satisfaction.

Responsibilities:

Handle contacts promptly and professionally and ensure delivery of all SLAs
Create a Ticket for new contacts into the Ticketing Management Systems
Identify and resolve Customers’ request, problem or incident using the relevant knowledge base tools and other technical resources
Comply with all internal ticket management processes
Present a positive, effective and flexible contribution to achieving team targets and objectives
Collaborate with other team members to provide high quality support

Requirements:

Willing to communicate with business customers
Excellent time-management skills
Interested in resolving technical issues
Proficient in Microsoft Office
Good analytical and troubleshooting skills
At least B2 level of written and oral English language

What we offer:

Competitive remuneration package
Referral bonus program
24 days annual paid leave
Additional health insurance (outpatient & hospital medical care, dental care, coverage of dioptric glasses, and more)
Free Psychological Counselling via Green Line and on the spot
Newborn or newly adopted child bonus
Food vouchers - 76.70 EUR /month
Upskilling & reskilling training programs and e-learning hub
Recognition awards
Sports cards (partially covered by the employer) and company sports initiatives
Special company discounts
Various social and charity initiatives

The future is here for the making. Are you ready?
Let’s make the incredible happen.