Technical Support Specialist with German and English

About the role:

The objective of a Level 1 Agent is to deliver in-depth End-user support and strive to deliver a high level of resolution upon the first contact with the End-user. Level 1 Agents will use all available knowledge tools and resources, call tracking tools and remote-control software to achieve the defined service level objectives. They are required to quickly diagnose and triage issues, resolve Incidents and/or dispatch to the appropriate Resolution Group. They are expected to deliver a high level of customer satisfaction.

Your daily agenda will be:

• Providing technical support in German and English by telephone, e-mail, and chat
• Identifying clients’ problems and proposing solutions
• Focusing on customer expectations and satisfaction
• Fully document every ticket as per the internal quality assurance standards
• Protecting confidential and sensitive information and materials
• Collaborating with other team members to provide high-quality support

And you:

• are Fluent in German and have good English skills
• are Keen on communicating with customers
• are Proficient in Microsoft Office
• are Excited to develop your professional career
• are A team player

You will get:

• Competitive remuneration package
• Performance-based bonuses
• Referral bonus program
• 24 days annual paid leave
• Additional health insurance (outpatient & hospital medical care, dental care, coverage of dioptric glasses, and more) Competitive remuneration package
• Free Psychological Counselling via Green Line and on the spot
• Newborn or newly adopted child bonus
• Food vouchers - 150 BGN/month
• Upskilling & reskilling training programs and e-learning hub
• Diverse career growth opportunities
• Recognition awards
• Sports cards (partially covered by the employer) and company sports initiatives
• Special company discounts
• Various social and charity initiatives