Technical Support Specialist with Romanian and English- 24/7 (Day and Night shifts)

City: Sofia

Job Type: Regular

Language: Romanian

Akkodis is a global digital engineering consulting company that enables organizations to innovate and accelerate by applying technology to redefine how processes and products are developed, powered and optimized. With deep expertise across AI, data, cloud, edge and software engineering, we offer best-in-class technology consultancy. Through our strong, scalable delivery models and specialized talent, we provide end-to-end solutions, from strategy and consulting through implementation. Our commitment to Akkodis Intelligence helps businesses connect the exponential power of technology with the irreplaceable strengths of human thinking and collaboration. Part of the Adecco Group and headquartered in Switzerland, Akkodis brings together 40,000 engineers and digital experts in over 30 countries, with services that span Consulting, Solutions and Academy. With deep experience across the world’s major industries, Akkodis empowers businesses to solve complex challenges and achieve sustainable impact. Now, we are looking for a Technical support specialist with Romanian and English 24/7 to join our team!

Job Description

The objective of the L1 Agent with Romanian is to deliver in-depth End-user support and strive to deliver a high level of resolution upon the first contact with the End-user. The L1 Agent with Romanian will use all available knowledge tools and resources, call tracking tools and remote-control software to achieve the defined service level objectives. They are required to quickly diagnose and triage issues, resolve Incidents and/or dispatch to the appropriate Resolution Group. They are expected to deliver a high level of customer satisfaction.

Responsibilities:

Handle contacts promptly and professionally and ensure delivery of all SLAs
Create a Ticket for new contacts into the Ticketing Management Systems
Identify and resolve Customers’ request, problem or incident using the relevant knowledge base tools and other technical resources
Follow best practice ticket management processes, i.e. ensuring tickets owned are handled and updated daily and every effort is made to deliver service levels
Fully document every ticket as per the internal quality assurance standards
Comply with all internal ticket management processes
Present a positive, effective and flexible contribution to achieving team targets and objectives
Complete desk specific or ad hoc tasks
Protect confidential and sensitive information and materials
Collaborate with other team members to provide high quality support
Be available for work at the scheduled shift start time and be logged on the telephone system

Requirements:

Willing to communicate with business customers
Excellent time-management skills
Interested in resolving technical issues
Proficient in Microsoft Office
Team player
Good analytical and troubleshooting skills
Fluent in Romanian, confident in English

What we offer:

Competitive remuneration package
Referral bonus program
24 days annual paid leave
Additional health insurance (outpatient & hospital medical care, dental care, coverage of dioptric glasses, and more)
Free Psychological Counselling via Green Line and on the spot
Newborn or newly adopted child bonus
Food vouchers - 77.00 EUR /month
Upskilling & reskilling training programs and e-learning hub
Recognition awards
Sports cards (partially covered by the employer) and company sports initiatives
Special company discounts
Various social and charity initiatives

The future is here for the making. Are you ready?
Let’s make the incredible happen.